syncnbook offers a complete hospitality property management solution. syncnbook is a cloud-based property management system used worldwide by different types of accommodations, from independent hotels to single apartments in one or multiple locations, wedding venues, and more. We continuously add automations and third-party integrations to help you run your business efficiently, giving you more time to focus on your guests.
These syncnbook Terms of Use (“Terms”), together with additional terms which apply to our Products (including our Acceptable Use Policy, Privacy Policy, and any other referenced policies and attachments) (collectively, the “Syncnbook Terms”), set forth all terms and conditions applicable to each user of Syncnbook Products.
These Syncnbook Terms constitute a binding, enforceable legal contract between Waverick Advetures, Imm. 2, Appt. 3, Rue Dayet Aoua Agdal-Rabat (“syncNbook,” “we,” or “us”) and you, concerning your use of any Products (“Agreement”). If you are agreeing to this Agreement on behalf of your company, “Customer” or “you” means that company, and you represent that you have the authority to bind it. This Agreement also applies to syncNbook add-ons or plugins that you purchase through any syncNbook marketplace or ordering channel.
You may use our Products only if you fully agree to the syncNbook Terms. By clicking on the “I agree” (or a similar button) when placing your order, you accept these Terms as legally binding.
To place orders or access the Products, you must register and create a User Account with syncNbook. You are responsible for keeping your login credentials confidential and for all activities that occur under your account. Any registration information must be accurate and kept current for us to send notices, statements, and other relevant information.
This Agreement governs (a) Syncnbook’s downloadable software products (e.g., “Server” or “Data Center” deployments) (“Software”), (b) syncNbook’s cloud-based, hosted solutions (e.g., “Cloud” deployments) (“Hosted Services”), and (c) any associated support or maintenance services. Collectively, Software, Hosted Services, and their documentation (“Documentation”) are referred to as “Products.”
syncNbook currently offers two subscription plans:
Starter Plan
A Property Management System (PMS) with booking engine, channel manager integration, and first-level support.
Professional Plan
Everything included in the Basic Plan, plus larfer property capacity
Your syncNbook Order will specify the authorized scope of use for the Products, including the number of authorized users, storage capacity (for Hosted Services), or the number of licenses (for Software). The Order may also include renewals or expansions.
This Agreement applies if you purchase Products directly from syncNbook or through authorized resellers (“Resellers”). If purchased through a Reseller, your usage scope is as stated in the Reseller’s Order. Resellers are not authorized to make any binding commitments on Syncnbook’s behalf beyond what is specified in this Agreement.
Only the individuals for whom you have paid the required fees and whom you designate through the Product interface (“Authorized Users”) may access and use the Products. Authorized Users could be your employees, consultants, contractors, agents, or customers acting for your benefit. If you need more Authorized Users, you can place a new Order (and pay the relevant fees). You are responsible for ensuring all Authorized Users comply with these Terms.
syncNbook grants you a non-exclusive, non-sublicensable, and non-transferable license to install and use the Software during the “License Term,” under these Terms and within the scope stated in your Order and Documentation. The License Term ends upon termination of this Agreement.
Unless otherwise stated in your Order, for each Software license purchased, you may install one production instance on systems owned or operated by you or your service providers. Developer or staging licenses may be available free of charge for testing or QA purposes.
Where permitted by the Documentation, you may modify Software source code solely for creating bug fixes, customizations, or additional features (“Your Modifications”). syncNbook provides no warranties or support for Your Modifications. You agree to indemnify syncNbook for claims relating to Your Modifications.To place orders or access the Products, you must register and create a User Account with syncNbook. You are responsible for keeping your login credentials confidential and for all activities that occur under your account. Any registration information must be accurate and kept current for us to send notices, statements, and other relevant information.
In any use of the Software, you must include the following attribution: “Powered by syncNbook” (linked to a syncNbook website), in the same format as delivered in the Software.
The Software may include open-source or other third-party components. Your use of such components is subject to any additional terms applicable to them.
syncNbook grants you a non-exclusive right to access and use the Hosted Services during the “Subscription Term,” per these Terms and within the scope stated in your Order and Documentation. We may modify the Hosted Services from time to time.
Outstanding invoices must be settled at the time of cancellation. Any additional fees—for Google Hotel Ads, per-booking fees, etc.—will be charged according to syncNbook’s price list at the time of cancellation.
All Authorized Users must keep login credentials confidential. You are responsible for any actions taken under these credentials.
Any data, content, code, videos, images, or other materials you upload or transmit to the Hosted Services (“Your Data”) remain yours. You grant syncNbook the rights to use and process Your Data as necessary to provide the Hosted Services (e.g., storing, copying, transmitting). syncNbook may access your account to respond to support requests.
We use security measures to protect Your Data but cannot guarantee its absolute security over networks not controlled by us. Use of the Hosted Services involves transmission over such networks at your own risk.
Hosted Services may have storage limits described in service documentation. We reserve the right to charge fees for additional storage or overages.
Certain aspects of providing syncNbook Products involve the processing of personal data. Flekaskil ehf. (as the legal entity behind syncNbook) acts as a “processor” regarding such data processing. All personal data is handled in accordance with syncNbook’s Privacy Policy and relevant data protection regulations (e.g., GDPR).
syncNbook will provide support and maintenance services (“Support and Maintenance”) during the period for which you have paid the applicable fee. This includes updates, bug fixes, and new releases, if available. The level and duration of Support and Maintenance depend on your Order and subscription plan.
Any TAM or training services you purchase are delivered in accordance with the relevant service descriptions. syncNbook retains the rights to any materials developed or provided during these services (“Training Materials”), which you may use only with the Products, subject to these Terms.
You may return a purchased Product within 30 days of your acceptance date for a refund. After 30 days, or if onboarding has begun, no returns are accepted.
License keys (for Software) or login instructions (for Hosted Services) are delivered electronically once payment is received. You are responsible for any installation tasks.
You agree to pay all fees in each Order. Unless otherwise specified, payments are due in U.S. dollars. Fees are non-refundable and non-cancelable except as outlined in Section 10.1. If you add more users or properties, additional fees apply.
You pay a variable fee based on a percentage of recorded accommodation income, never lower than a defined minimum. Early cancellations within a commitment period may incur ongoing charges as outlined in your contract and the current price list.
You pay a monthly or otherwise specified subscription fee, depending on the number of accommodation units, as stated in your Order and syncNbook’s current price list.
Some Products (e.g., free accounts, beta access) may be offered at no cost. syncNbook can terminate No-Charge Products at any time without liability.
When using credit cards or other payment methods, syncNbook (or its affiliates) may charge a platform fee from payment providers on all transactions processed, per our current price list.
All payments exclude taxes or duties in your jurisdiction. You must pay any such applicable taxes unless you provide valid exemption documentation.
Unless expressly permitted, you will not:
syncNbook may provide SDKs or APIs (“Developer Guides”) for building add-ons that interact with the Products. You may distribute such add-ons, subject to the Developer Guides.
syncNbook is not liable or responsible for any of your add-ons. You agree to indemnify syncNbook against claims arising from your add-ons.
By accepting these Terms, you authorize syncNbook to list your accommodations on meta search engines (e.g., Google Hotel Ads). Fees for this service are outlined in the current price list.
You agree to certify compliance with these Terms upon request. syncNbook may audit your use of the Products (with notice). Any usage exceeding your scope may lead to charges or termination.
All rights, title, and interest in and to the Products remain with syncNbook. You retain ownership of any ideas, code, or content you create or upload, but by providing feedback to syncNbook, you grant us a non-exclusive license to use it freely, without obligation.
Each party agrees to treat any non-public, proprietary information from the other party as confidential and not to disclose it except as required by law. syncNbook’s performance metrics and technical details are deemed confidential information of syncNbook.
This Agreement remains in effect while you have a valid License Term or Subscription Term. Either party may terminate for material breach if not cured within 30 days after written notice. Upon termination, you must cease using the Products and delete any syncNbook-provided information.
Both parties represent they have the authority to enter into these Terms.
ALL PRODUCTS ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT ALLOWED BY LAW, SYNCNBOOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SYNCNBOOK DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION.
Neither party shall be liable for indirect, special, incidental, or consequential damages. Each party’s aggregate liability shall not exceed the total amount paid by you to syncNbook in the one (1) month preceding the claim. If you use No-Charge Products, Syncnbook’s aggregate liability is limited to 20€.
Add-ons or services from third-party vendors are governed by their own terms. syncNbook is not responsible for your use of or data shared with such vendors.
syncNbook may identify you as a customer in its promotional materials. You can request removal by contacting [email protected] (or your designated email), and we will comply within a reasonable timeframe.
We analyze usage data to improve our Products. Details are outlined in our Privacy Policy.
Any unresolved dispute after 60 days of negotiation shall proceed to binding arbitration under the Rules of Arbitration of the International Chamber of Commerce, in French, in Rabat (Morocco), unless otherwise agreed.
This Agreement is governed by and construed under the laws of the Morocco
Nothing prevents either party from seeking injunctive relief in an appropriate court to protect intellectual property or confidentiality.
The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply.
We may modify this Agreement from time to time. If changes significantly affect your rights, we will notify you in advance, and such changes will apply upon the next renewal of your license or subscription term.
All notices must be in writing. Notices from us to you may be delivered via email or your account dashboard. Notices from you to us should be sent to [email protected] or any other address we specify.
This Agreement does not create a partnership or joint venture between the parties.
This Agreement and all referenced policies constitute the entire agreement between you and syncNbook regarding the Products, superseding any prior understandings.
You may not assign this Agreement without syncNbook’s prior written consent. We may transfer our rights and obligations to another party, provided it does not affect your rights under the contract.
If any portion is deemed invalid or unenforceable, the remaining sections remain valid.
Section headings are for convenience only and do not affect the meaning of any provisions.
